Forgot Your Username?

Hoag MyChart provides you with online access to your medical record. It can help you participate in your healthcare and communicate with your providers. Below, get details on how to log in to MyChart, get started with MyChart (new users), and get help with a MyChart ID or password.

Hoag MyChart Username and Password Guidelines

If you learn or suspect that your username or password has been wrongfully used or disclosed, you should promptly notify us and immediately reset your password. To help ensure the security of your password or account, please sign out of your account at the end of each session.

1: myChart Username: This should be something that others wouldn’t be likely to guess but easy for you to remember. Your username must be at least 6 characters. The username is NOT case-sensitive.

2: Password: This should be a unique combination of numbers and letters, using both uppercase and lowercase letters. Your password must be between 8 and 20 characters, different from your myChart username. Choose a password that you don’t use for other websites. The password is case-sensitive.

3: Two-Step Verification: You can now opt-in for an additional level of security by enabling this feature in
your personal Security Settings. This security feature is ubiquitous with financial institutions; thus,
you may already be using this for some of your other personal accounts.

How to Reset Your Hoag MyChart Username

On the myChart Sign In page, click the appropriate link under the [SIGN IN] button for assistance with recovering your Username or resetting your Password.

Forgot Username - Hoag MyChart

When recovering your Username,

  • Go to the Hoag MyChart login portal at https://www.hoagconnect.org/MyChart/Authentication/Login?
  • Click “Forgot Username?”
  • Enter your First Name, Last Name, and Date of Birth.
  • Click [Submit].
  • An email with your Username will be sent to the email address on file.

If you have an e-mail address on file then your MyChart Username will be sent to your e-mail account. If you do not remember any of this information, or you do not have a valid e-mail address on file, you can send an email request to Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

Hoag MyChart Frequently Asked Questions

I forgot my username or password. What should I do?

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the log in fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

I didn’t receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file.

If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at 877-464-2778 for quick support.

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period.

What do I do if I get locked out of my account?

To have your account re-activated, send an email request to Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

I have multiple MyChart accounts. How do I link them together?

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 877-464-2778.

Who do I contact if I have further questions?

Email us at Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778

What If I Want to Learn More?

If you want to learn more about managing your Hoag MyChart account online and with the Hoag MyChart mobile app, go to the Hoag MyChart frequently asked questions page.