Frequently Asked Questions

Welcome to MyChart Frequently Asked Questions. You will get answers to Frequently Asked Questions regarding your MyChart Patient Portal account, enrollment, Logging in or troubleshooting your account, and more.

MyChart Frequently Asked Questions

MyChart Account Frequently Asked Questions

What is Hoag Connect MyChart?

Hoag Connect MyChart offers personalized and secure online access to your medical records. It enables you to manage and receive information about your health. With MyChart, you can:

  • Schedule medical appointments.
  • View your health information, including medications, allergies, test results, and more.
  • Request medication refills.
  • Access resources for trusted health information.
  • Message your care team.

For more information about MyChart, check out https://www.mychart.com/

Is there a fee to use MyChart?

No, MyChart is a free service for all patients.

What do I need to use MyChart?

You need access to a computer or mobile device connected to the Internet and an up-to-date browser (such as Edge, Chrome, Firefox, or Safari). You can also use the MyChart mobile app on a mobile device.

How is MyChart secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through secure activation codes, personal usernames, and passwords. Each person controls their password, and the account must be accessed using that password.

On mobile, the account may also be accessed using a face ID or fingerprint login. Unlike conventional email, all MyChart messaging is done while you are securely logged in to our website or mobile app.

You can ensure that your account stays secure even if someone else has your username or password by turning on two-step verification. When this feature is turned on, you must enter a code that is sent to you by email or text message to log in to MyChart, in addition to using your username and password.

It is a critical security feature that adds an extra layer of protection to your account and significantly reduces the risk of unauthorized access.

You might receive email or text notifications that contain links to MyChart. These notifications allow you to log in to MyChart securely using a link that expires after a short time. Keeping your MyChart account secure means keeping your phone number and email account secure.

If you think that your phone number and/or email account may be compromised, it’s best to take action as soon as possible by changing your phone number and/or email account on file on the “Personal Information” page in MyChart.

For further assistance, email us at Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

MyChart Mobile App Frequently Asked Questions

Is there a Mobile App for MyChart?

Yes, current MyChart users can download the MyChart mobile application, available at no cost. View test results, medications, immunizations, past and future appointments and more.

The MyChart® mobile application is currently available on the Apple® App Store and the Google Play Store.

Can I receive MyChart notifications through the Mobile App?

Yes, MyChart Mobile App users may opt to receive notifications on their mobile device when there is new information to view in MyChart. These notifications will not contain any personal health information.

Can I use my fingerprint or passcode to log in to the MyChart Mobile App?

Yes, Apple® device users can opt to use a four-digit passcode or fingerprint Touch ID instead of their MyChart username and password to log in to the MyChart app, on their Apple devices with iOS version 7 or higher. A passcode is required to log in to MyChart on the Apple Watch®.

Android device users can also opt to use a four-digit passcode instead of their MyChart username and password to log in to the MyChart app.

MyChart Frequently Asked Questions About Enrollment

How do I sign up?

Several different methods of MyChart signup might be used by different departments across your healthcare organization:

  • Clinic staff might sign you up directly while you’re at the front desk or in the exam room.
  • You might receive a MyChart activation code on your After Visit Summary or on a billing statement.
  • You might receive a text message or email with an activation code when you come in for a visit.
  • You might be able to use self-signup online to create a MyChart account by matching your information against what is on file in your medical record or with third-party identity verification.

Can you send me a new activation code if I have lost it, let it expire, or did not receive it?

If you don’t have an activation code, you can request one on the sign-up page. You can also contact us at Member.Services@hoag.org. After we verify your information, you will receive a new code.

My activation code does not work. What should I do?

For your security, your activation code expires after a set period and is no longer valid after the first time you use it. If you still have problems, email us at Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

MyChart Frequently Asked Questions For Your Medical Record

When can I see my test results in MyChart?

With MyChart, you can view most test results as soon as they become available. Know that you will likely see results before your healthcare provider has had a chance to review them. After your provider reviews your results, you might see additional comments and interpretations in MyChart.

If I send a message to my provider, when can I expect a reply?

You will generally receive a response within 1-3 business days. Note that MyChart messages should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

Where can I update my personal information?

On the Hoag MyChart Login page, you can update your address, phone number, email address, preferred name, and other personal details at any time so that your clinic always has the most up-to-date information in your record.

How do I change my legal name in MyChart?

To request to change your legal name, email Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

What should I do if some of my information in MyChart is incorrect?

Your MyChart information comes directly from your electronic medical record at your provider’s office. Ask your provider to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record after each visit.

MyChart Frequently Asked Questions for My Family

Can I view a family member’s medical record in MyChart?

Yes, you can. MyChart proxy access allows you to access the medical records of your family members and others you care for, with their permission. You must be at least 18 years old to have proxy access to another person’s medical record.

You might also want to grant a family member or friend access to your medical records when you need assistance managing your appointments and other medical needs. To give someone access to your medical record, grant access via a proxy invite through the Friends and Family Access page in MyChart.

Can my spouse and I share one MyChart account?

No, due to the sensitive nature of medical information, each person must have their own MyChart account.

Technical Questions

I forgot my username or password. What should I do?

If you’re having trouble logging in, click the “Forgot Username?” or “Forgot Password?” link below the log in fields for assistance. You will go through two-step verification to verify your identity so you can recover your username or password.

I didn’t receive my two-step verification code. What should I do?

Try checking the spam or junk folders in your email. If the email with your code is not there, try clicking Resend Code. If you still didn’t receive the email, it could be that your account has a different email address on file.

If you have multiple email accounts, check one of the others to see if the verification code was sent there instead. If none of your accounts received the email, it could be that we don’t have an email address on file. If this is the case, call our MyChart Patient Support Line at 877-464-2778 for quick support.

I was logged out of MyChart. What happened?

We aim to protect your privacy and information. If you remain idle for 10 minutes or more after you log in to MyChart, you will be automatically logged out. We recommend that you log out of MyChart if you need to leave your computer for even a short period.

What do I do if I get locked out of my account?

To have your account re-activated, send an email request to Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778.

I have multiple MyChart accounts. How do I link them together?

If you’ve been seen at another healthcare organization, you might be able to view information from that medical record right in MyChart. You might have heard of this feature referred to as Happy Together. This includes information from other organizations, such as:

  • Allergies
  • Care team
  • Health issues
  • Medications
  • Messages
  • Test results
  • Visits

How do I delete my account?

You can request that we deactivate your account by contacting the MyChart Patient Support Line at 877-464-2778.

Who do I contact if I have further questions?

Email us at Member.Services@hoag.org or call our MyChart Patient Support Line at 877-464-2778